Modified Curbside Service
Modified Curbside Service at Crossroads Animal Hospital & Pet Resort
Modified Curbside Service Procedure:
When you arrive for your scheduled appointment, park in one of the 15 designated spaces.
Call (517) 784-1111 from your car to check in by phone.
If you don’t have a cell phone, please notify our staff when you schedule your appointment so alternative arrangements can be made.
When you call to check in, a staff member will connect you with a veterinary assistant or licensed veterinary technician to collect your pet’s medical history over the phone.
Once the assistant or licensed veterinary technician (LVT) assigned to your appointment has everything ready, they will meet you at your vehicle to help escort you and your pet to your exam room.
When inside our building, everyone must wear a mask over their mouth and nose at all times, no matter what their COVID-19 vaccination status.
We ask that anyone with a fever, cough, shortness of breath, or that may have been exposed to someone with these symptoms or another infectious respiratory disease (ex. Influenza) to stay home. If your pet is in need of care for an illness or injury and you fall into one of these categories, please call our office so that we can devise a plan to safely see your pet without risking anyone’s health.
Medication & Pet Food Pick-Up
If you need to pick up medication or pet food, please call our office. Once the request has been authorized and filled, someone from our team will contact you to take payment over the phone. We will have your items and receipt prepared and placed in a self-serve pick-up location.
If you prefer to order your medication or pet food from our online pharmacy so that they can be delivered to your home, please call and speak with one of our team members.
Boarding & Grooming Services
Our boarding and grooming services have continued, but drop-off and pick-up procedures will be via modified curbside service until further notice. Please call the Pet Resort at (517) 784-1112 when you arrive to begin the check-in or check-out process.
** Thank you for your patience and understanding. Through this process, we have discovered that dogs, cats, and humans have found waiting in their cars much less stressful (weather permitting) rather than filling our lobbies.